Because of this, it is not practical for Esri to certify every possible combination and it will be necessary to balance the need for the latest functionality with the confidence level associated with using a non-certified configuration. Like other software vendors, Citrix is delivering incremental functionality at an increased pace and is releasing new versions of XenApp multiple times per year.
However, to increase confidence with the use of XenApp, for several years now Esri has been certifying ArcGIS with XenApp. To date, there has not been a known configuration where a given version of ArcMap does not run on a given version of Citrix XenApp. The key difference is the use of a shared operating system environment and a thin-client protocol, namely the ICA protocol, to deliver the application experience to the end user’s device. ArcMap, for the most part, is abstracted from the XenApp solution and executes on the underlying operating system in a similar manner as running it natively on the supported operating system. Citrix XenApp, by far, has been the predominant shared-hosted solution.
Since the mid to late 1990’s Esri customers have been deploying ArcGIS products on shared-hosted configurations.
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Furthermore, this document does not include best practices for ArcGIS Pro or ArcGIS Runtime. This document is specific to Citrix XenApp and does not include information about other related Citrix technologies such as XenDesktop and XenServer. Additional consultative support for designing, deploying, and troubleshooting ArcMap within a Citrix environment is available from Esri Consulting Services.
It is not meant to be an implementation guide, but rather to provide essential information related to key aspects of deploying ArcMap with Citrix XenApp. This knowledgebase article provides support information, known limitations, and high-level best practices related to deploying ArcMap in a Citrix XenApp environment. What are the best practices for running ArcMap in a Citrix XenApp environment? FAQ: What are the best practices for running ArcMap in a Citrix XenApp environment? Question